Senior Manager, Strategic Accounts & Customer Success (IoT)

Location: Toronto, Ontario, Canada

Salary: $115,200–$151,200 base salary per year, plus eligibility for sales incentive pay.

Company

hirify.global Radar provides a cloud-based transportation asset intelligence platform combining monitoring hardware, secure data transmission, and software for tracking equipment location, activity, and condition.

What you will do

• Lead, coach, and develop a high-performing team of Account Relationship Managers.
• Build executive-level relationships across strategic customer accounts and lead account planning and Executive Business Reviews.
• Develop strategies to improve retention, protect renewals, reduce churn risk, and expand existing customer relationships.
• Drive adoption and utilization of hirify.global Radar solutions across additional deployments, assets, and use cases.
• Use customer health, engagement, adoption, and retention insights to identify risks and intervention opportunities.
• Partner with Sales, Product, Engineering, Operations, and Customer Support to represent the customer voice and improve customer outcomes.

Requirements

• Advanced experience in Customer Success, Strategic Account Management, Professional Services, Account Management, or a related customer-facing leadership function.
• Demonstrated experience building, coaching, and developing high-performing customer-facing teams.
• Proven success in customer retention, satisfaction, product adoption, renewals, expansion, and revenue growth.
• Experience designing and implementing Customer Success programs, including health scoring, engagement models, KPIs, operational processes, and success metrics.
• Strong executive presence, communication, relationship management, problem-solving, conflict-resolution, and influencing skills.
• Bachelor’s degree in Business, Supply Chain Management, Technology, or a related field, or equivalent practical experience.

Nice to have

• Experience in transportation, logistics, fleet management, telematics, IoT, asset tracking, or enterprise SaaS.

Culture & Benefits

• Full-time regular position with a 40-hour scheduled work week.
• Medical, dental, vision, life, and disability insurance options.
• Retirement benefits, an employee share purchase program, and paid time off.
• Sales Incentive Pay based on performance against quarterly or annual quotas.