Client Services, Engagement Manager (SaaS)

Location: Toronto, Canada

Annual base salary: 94,000–133,000 CAD, plus commission eligibility.

Company

hirify.global provides the hirify.global Experience Cloud, a SaaS platform for managing customer, employee, patient, candidate, and resident experiences.

What you will do

• Lead internal account teams across Consulting, Insights, and Support to deliver enterprise Experience Management programs.
• Build strategic program roadmaps aligned with client business objectives and evolving needs.
• Manage multi-level client stakeholder relationships and coordinate cross-functional project execution.
• Monitor account health, platform adoption, user sentiment, and customer value realization.
• Advise clients on converting customer and employee signals into actionable operational improvements.
• Partner with Product, Engineering, and Account Executive teams to represent customer needs, support renewals, and identify expansion opportunities.

Requirements

• 3+ years of experience in Client Success, Management Consulting, or Account Management within SaaS.
• Experience leading cross-functional teams through complex, multi-phase enterprise projects.
• Proven record of owning account renewals and driving business growth.
• Strong executive communication and the ability to translate complex technical concepts into business value.
• Ability to lead technical teams through influence rather than direct reporting authority.
• Experience in Retail, Software, Hospitality, Financial Services, B2B, or Automotive is beneficial.

Nice to have

• Advanced degree.
• PMP certification.

Culture & Benefits

• Commission-eligible compensation.
• Commitment to diversity, equal opportunity, and an inclusive workplace.
• Opportunity to influence the Experience Cloud product roadmap through customer feedback.