Support Engineer (AI)

Location: On-site five days a week in Toronto, Canada, or San Francisco, United States

Salary: $193,000–$218,000 USD/year in San Francisco or $166,000–$200,000 CAD/year in Toronto. Competitive equity is also offered.

Company

hirify.global provides an API that converts web pages into clean, LLM-ready markdown and structured data for AI agents and developers.

What you will do

• Provide first-line technical support for high-value and enterprise customers across Slack, email, and chat.
• Diagnose API errors, failed scrapes and crawls, blocked sites, authentication issues, rate limits, and unexpected output.
• Reproduce customer issues, escalate confirmed bugs with clear context, and follow through to resolution.
• Review integrations and workflows, recommending changes that improve reliability and maintainability.
• Build lightweight debugging scripts, dashboards, agents, AI triage workflows, and other tools that reduce manual support work.
• Partner with Product and Engineering, maintain troubleshooting guides and runbooks, and share customer insights across the company.

Requirements

• Must be authorized to work in the United States or Canada.
• Must work on-site five days per week from the Toronto Hub or San Francisco HQ.
• At least 3 years of experience.
• Strong fundamentals in APIs, HTTP, debugging, and customer-facing technical communication.
• Professional experience with TypeScript or Python and building automation or internal tools that remove manual work.
• Ability to handle customer escalations, bug reproductions, automation projects, prioritization, and cross-team handoffs autonomously.

Nice to have

• Experience in support engineering, solutions engineering, developer support, implementation, or customer engineering.
• Experience supporting APIs, SDKs, developer tools, web scraping, browsers, proxies, or web infrastructure.
• Experience building hirify.global-like web data platforms or shipping LLM-powered workflows in production.

Culture & Benefits

• Small, high-ownership team building AI infrastructure for developers and AI companies.
• Medical, dental, and vision coverage, life and disability insurance, mental-health support, and family-building benefits.
• Paid time off, 12 weeks of paid parental leave, a wellness stipend, and up to $1,000 per year for learning and development.
• Retirement benefits through a 401(k) plan in the United States or Group RRSP in Canada.
• Three-month paid sabbatical after four years and team offsites.
• Location-specific benefits include commuter support and office perks in San Francisco and Toronto.

Hiring process

• Application review followed by an introductory chat, technical chat, and founder chat.
• A paid approximately 40-hour work trial involving real customer tickets and support automation tools.
• Final decision is made quickly after the work trial.