Customer Support Engineer (AI)

Location: San Francisco, United States; hybrid

Salary: $150,000–$200,000 per year, plus equity

Company

hirify.global builds infrastructure for enterprises to create and orchestrate autonomous AI workforces across enterprise systems, with roots in logistics and a proprietary voice, model, and orchestration stack.

What you will do

• Work directly with customers to triage issues, debug problems, and improve their use of the AI platform.
• Diagnose technical issues and design, test, and deploy rapid solutions.
• Manage APIs and integrations with third-party systems.
• Use prompt engineering to fine-tune AI workers, voices, and transcription for accuracy, reliability, and speed.
• Collaborate with engineering and product teams to strengthen the platform and customer experience.
• Prioritize and resolve issues independently under tight deadlines.

Requirements

• Comfortable working across Python, React, TypeScript, and Node.js.
• Experience with APIs, third-party integrations, debugging, and problem-solving.
• Some exposure to infrastructure and cloud deployments.
• Familiarity with LLM prompting and tuning voices or transcribers.
• Excellent written and verbal English communication skills are required.
• Ability to learn customer workflows quickly, propose solutions, and deliver strong customer experiences.

Culture & Benefits

• Ownership and autonomy over projects, with encouragement to ship.
• Emphasis on craftsmanship, first-principles thinking, urgency with focus, and high performance.
• Friendly, honest, and collaborative working culture.
• Healthcare, dental, and vision coverage.
• Competitive salary and equity in a high-growth startup.