Service Desk Engineer (IT)

Location: Hybrid role based at the hirify.global Scoresby office in Melbourne, Victoria, Australia, with on-site client support as required.

Company

hirify.global is an ASX-listed Australian advisory and IT solutions company providing managed services, hybrid IT, private cloud, and connectivity solutions.

What you will do

• Respond to service desk requests through phone, email, chat, and ticketing systems.
• Diagnose and resolve Level 1 and Level 2 hardware, software, network, and technical incidents.
• Document user interactions, solutions, and outcomes accurately in the ticketing system.
• Escalate complex issues and collaborate with internal teams and vendors.
• Document recurring solutions and procedures in the knowledge base.
• Support onboarding and offboarding, including account setup, configuration, access management, and on-site client support.

Requirements

• At least 1 year of experience in an IT role.
• Strong working knowledge of IT technologies.
• Excellent customer service and communication skills.
• Strong attention to detail and a process-driven mindset.
• Ability to prioritise multiple tasks and work independently and collaboratively.
• Permanent full-time availability for a hybrid role in Scoresby, Melbourne.

Nice to have

• Experience supporting corporate enterprise customers.
• Certificate IV or Diploma in Information Technology, or equivalent experience.
• ITIL 4 Foundation certification.

Culture & Benefits

• Supportive culture focused on collaboration, innovation, continuous learning, and growth.
• Career development through succession planning, internal promotions, mentorship, certifications, and study assistance.
• Employee benefits, recognition, wellbeing support, and an Employee Assistance Program.
• Paid parental leave and support for family and caring responsibilities.
• Employee referral program with monetary incentives.

Hiring process

• Applications must be submitted online through the hirify.global careers page.
• The recruitment process may also be used to create a talent pool for similar opportunities over the following 12 months.