Customer Solution Center Graduate

Location: Hybrid, with an average of 2 days per week in an HPE office

Company

hirify.global is a global edge-to-cloud technology company providing infrastructure, data, and application solutions.

What you will do

• Resolve hardware and software incidents from internal and external business customers and end users through phone and e-support.
• Provide technical, product, service, repair, and customer-relations support for current and discontinued products, parts, and options.
• Collect, prioritize, categorize, and track incidents in HPE monitoring and incident-management systems, including ServiceNow.
• Diagnose IT infrastructure issues involving routers, switches, firewalls, HP-UX, SUSE Linux, VMware, Microsoft Windows Server, and storage.
• Document case summaries and resolutions in the Knowledge Management System and incident-tracking tools.
• Escalate incidents and sensitive customer situations when required while maintaining communication through resolution and meeting SLA demands.

Requirements

• Bachelor's degree preferred or diploma qualification, completed in 2025 or 2026.
• Broad knowledge of and interest in the IT industry.
• Technical troubleshooting, analytical, problem-solving, hardware, and software skills.
• Knowledge of computing, storage, peripheral devices, and case-management databases and tools.
• Excellent verbal and written communication and customer-service skills.
• Ability to work with minimal supervision in a fast-paced, high-pressure environment and maintain flexibility according to business needs.

Nice to have

• Phone, remote-support, or e-support experience.

Culture & Benefits

• Comprehensive health, financial, and emotional wellbeing benefits.
• Personal and professional development programs supporting career growth and specialization.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexible approach to managing work and personal needs.