Service Desk Engineer (Microsoft 365)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Australia

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Service Desk Engineer (Microsoft 365): Providing Level 1/2 support across Australia and international offices with an accent on Microsoft 365 administration, hybrid identity, endpoint management, and workplace IT. Focus on troubleshooting Windows and macOS devices, managing Entra ID and Active Directory lifecycles, triaging security alerts, and contributing to device and identity migration projects.

Location: North Sydney, Australia; in-person support is required for office IT, meeting rooms, printers, and hardware.

Company

hirify.global provides software and cloud solutions, helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

Provide Level 1/2 support to staff in Australia and international offices through in-person assistance, Teams, and the SysAid ITSM platform.
Administer and troubleshoot Microsoft 365 workloads, including Exchange Online, Teams, SharePoint, OneDrive, and Office applications.
Manage user accounts, licensing, groups, and offboarding across on-premises Active Directory and Microsoft Entra ID.
Enroll, deploy, image, and maintain Windows and macOS devices using Intune, ManageEngine Endpoint Central, and Jamf Pro.
Support MFA, Conditional Access, SSO, meeting room AV, printers, hardware assets, and security alert triage.
Create knowledge base content and contribute to device rollouts, application deployments, and the migration from Active Directory to Entra ID.

Requirements

At least 3 years of experience in helpdesk, service desk, or desktop support.
Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
Experience with Active Directory and/or Microsoft Entra ID, including user, group, and access management.
Strong Windows 10/11 and macOS troubleshooting skills.
Experience with an MDM or endpoint management tool, ideally Microsoft Intune, plus familiarity with ticketing and ITSM systems.
Clear, patient communication and strong written documentation skills.

Culture & Benefits

Work in a global organization with more than 70 countries represented and over 12,000 professionals.
Collaborate across borders and support international offices.
Access continuous learning and opportunities to develop technology and customer-support skills.
Follow SLA-driven support and ITIL-aligned processes.

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