Analyst - IT Support

Формат работы

onsite

Тип работы

fulltime

Грейд

junior

Английский

Страна

Australia

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Analyst - IT Support (Windows/macOS): Providing onsite technical support for Marsh colleagues in Adelaide, including workstation setup, business application troubleshooting, hardware maintenance, and incident resolution with an accent on Microsoft 365, Active Directory, endpoint connectivity, and mobile device management. Focus on diagnosing user issues, maintaining accurate hardware inventories, supporting office technology moves, and responding to business-critical incidents outside regular hours.

Location: Permanent full-time onsite role in Adelaide, Australia; applicants must have appropriate approval to work in Australia.

Company

hirify.global is a global professional services company operating across risk, reinsurance and capital, people and investments, and management consulting.

What you will do

Provide technical support to colleagues through in-person, phone, chat, and virtual channels.
Set up, configure, troubleshoot, and maintain laptops, workstations, business applications, and related equipment.
Respond to incidents and service requests, escalate issues when needed, and document resolutions according to standard procedures.
Support technical initiatives, office technology moves, projects, events, and collaboration with other technical teams.
Maintain accurate local hardware asset inventories and communicate proactively with colleagues about support requests.
Provide occasional weekend or after-hours support for business-critical events and emergencies.

Requirements

At least 2 years of related IT support experience.
Strong knowledge of Windows and Apple Mac operating systems.
Experience with Microsoft 365, Teams, SharePoint, OneDrive, BitLocker, Active Directory, and Microsoft Exchange.
Understanding of VPN, ZScaler, Citrix, VDI, CloudPC, wireless networking, and mobile device management for iOS and Android.
Strong troubleshooting, problem-solving, organizational, customer service, and verbal communication skills.
Appropriate approval to work in Australia is required; successful applicants must complete a criminal and bankruptcy check.

Nice to have

University degree or college diploma in a technology-related discipline.
ITIL certification.

Culture & Benefits

Professional development opportunities and training on Marsh applications and systems.
Supportive leaders and a collaborative, inclusive workplace.
Opportunities to work on interesting technology initiatives with colleagues, clients, and communities.
Career opportunities and benefits designed to support employee well-being.

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