Client Services Specialist (WordPress/SEO)

Location: Remote

Company

hirify.global is hiring for a client services role focused on managing client relationships and coordinating service delivery.

What you will do

• Build trusted relationships and understand client goals, priorities, expectations, and sentiment.
• Act as the bridge between clients and the internal team, leading meetings and turning conversations into decisions, owners, and deadlines.
• Track commitments, milestones, onboarding, renewals, cancellations, handovers, and client coverage.
• Proactively communicate progress, delays, risks, and changes, and identify disengaged or at-risk clients early.
• Maintain accurate ClickUp records and client information so work can be handed over reliably.
• Escalate issues with context and recommendations while improving systems and processes for a consistent client experience.

Requirements

• Strong judgment, ownership, follow-through, and clear communication.
• Ability to structure ambiguous situations, prioritize urgency, and work independently.
• Confidence in leading difficult client conversations and staying calm when clients are frustrated.
• Ability to document information reliably, coordinate next steps, and keep the right people informed.
• Experience in client success, account management, project coordination, WordPress development, Google Analytics, technical SEO, or a service-based business is helpful.
• Ability to quickly learn clients, services, systems, and internal workflows.

Nice to have

• Familiarity with ClickUp, Zendesk, or similar work-management platforms.
• Experience improving client-service processes or operational documentation.

Culture & Benefits

• Remote work environment.
• Support is available during the first 90 days while ownership is gradually transferred.
• First-90-day focus includes learning services and workflows, shadowing client relationships, taking over routine communication, and recommending a practical improvement.