Consultant, Client Success (Payments)

Location: Johannesburg, South Africa. Hybrid role requiring at least 3 days in the office; exact office-day expectations will be confirmed by the Hiring Manager.

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Own the post-sale Client Services operational relationship for a portfolio of clients and act as a trusted client advocate.
• Coordinate client and hirify.global teams during new product implementation to improve readiness, time to value, and product adoption.
• Develop and execute Client Success Plans, monitor client health and success metrics, and lead initiatives that improve client performance.
• Partner with Sales, Product, Client Services, and specialist teams to resolve complex issues and manage significant incidents or crisis responses.
• Lead periodic operational reviews and create client education and training materials, including webinars, about hirify.global rules, mandates, releases, and upcoming changes.
• Identify client pain points, recommend hirify.global solutions, and support opportunities that may generate new sales leads.

Requirements

• At least 5 years of relevant experience with a Bachelor’s Degree, or 2 years with an advanced degree, or no experience with a PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience communicating complex technical or business topics in clear, client-focused language.
• Experience building trusted client relationships, creating success plans, and defining measurable action plans.
• Ability to prioritize and multitask under deadlines while monitoring client health and coordinating specialist teams.
• Knowledge of payment-industry trends, threats, competitors, and regulatory environments.

Nice to have

• Six or more years of experience with a Bachelor’s Degree, or four or more years with an advanced degree.
• Certification or qualifications in Client or Customer Success, project management, or a related field.
• Experience developing client education and training materials, including webinars.
• Strengths in customer centricity, proactive thinking, critical thinking, and creative problem-solving.

Culture & Benefits

• Opportunity to contribute to payments technology used at global scale.
• Work with emerging technologies, including Generative AI tools such as ChatGPT and Microsoft Copilot.
• Collaborate with cross-functional hirify.global teams and client stakeholders.
• Hybrid work arrangement with regular office presence.