Senior Manager (Client Success)

Location: Johannesburg, South Africa. Hybrid position; office attendance expectations will be confirmed by the Hiring Manager.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Own post-sale Client Services relationships and act as a trusted advocate for a portfolio of hirify.global clients.
• Coordinate the implementation of purchased hirify.global products and accelerate client readiness, adoption, and time to value.
• Develop Client Success Plans, monitor client health and success metrics, and identify opportunities to improve product performance.
• Partner with Sales, Product, Client Services, and specialist teams to resolve complex issues and support strategic client outcomes.
• Lead operational reviews, client education, webinars, and communications about hirify.global Rules, mandates, and product changes.
• Manage significant issue escalations and crisis responses while supporting automation and operational excellence initiatives.

Requirements

• 8 or more years of relevant work experience with a Bachelor’s Degree, or 5 or more years with an Advanced Degree, or 2 years with a PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Ability to explain complex technical terms and processes in clear business language for clients.
• Experience working across countries and time zones, prioritizing multiple deadlines, and influencing stakeholders including executives.
• Knowledge of payment industry trends, threats, competitors, and regulatory environments.
• Experience with client relationships, customer success planning, client engagement, critical thinking, and proactive problem-solving.

Nice to have

• 9 or more years of relevant experience with a Bachelor’s Degree, or 7 or more years with an Advanced Degree, or 3 or more years with a PhD.
• Certifications or qualifications in Client or Customer Success, project management, or a related field.
• Experience building measurable action plans, trusted client partnerships, and creative solutions to complex problems.

Culture & Benefits

• Opportunity to create impact at scale in global payments technology.
• Collaboration with global, regional, and in-market teams across countries and time zones.
• Use of emerging technologies, including Generative AI tools such as ChatGPT and Microsoft Copilot, to support everyday work.
• Hybrid work arrangement with office expectations confirmed by the Hiring Manager.