Customer Success Manager & VIP Account Manager (Web Hosting)

Location: Remote; night shift responsibilities required

Company

hirify.global is a rapidly growing global technology company providing web hosting, cloud infrastructure, domains, and security services.

What you will do

• Manage the full customer lifecycle for VIP, enterprise, SMB, developer, and agency accounts, from onboarding through adoption, renewal, and expansion.
• Develop customer success strategies, segment accounts, analyze churn, and implement retention initiatives.
• Build proactive relationships with high-value customers, conduct business reviews, monitor SLA compliance, and prevent account risks.
• Advise customers on VPS, dedicated servers, WordPress hosting, domains, security services, and custom infrastructure solutions.
• Identify upsell and cross-sell opportunities and collaborate with Sales to increase customer lifetime value.
• Handle escalations, service incidents, dissatisfied customers, ticket quality, SLA performance, and process improvement initiatives.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a similar role in web hosting, cloud infrastructure, SaaS, or related technology.
• Fluent and confident English communication skills, both written and spoken.
• Experience managing VIP or enterprise-level accounts and improving customer retention and churn reduction.
• Strong interpersonal, relationship management, crisis management, and conflict resolution skills.
• Analytical mindset with the ability to interpret performance data.
• Ability to handle night shifts professionally and consistently.

Nice to have

• Experience with hosting, cloud infrastructure, or technical services.

Culture & Benefits

• Remote work in a rapidly growing global technology company.
• Opportunity to lead and shape a high-impact, customer-facing organization.
• Influence on company-wide performance and customer retention.
• Dynamic, performance-driven work environment.
• Competitive salary package.