Customer Success Manager (AI)

Location: Remote in the United States

Salary: $80,000–$91,200 annual base salary; average on-target earnings including commissions are approximately $100,000–$114,000 annually.

Company

hirify.global provides AI-native skills management, digital learning, real-time skills intelligence, and workforce insights for enterprise organizations.

What you will do

• Manage a portfolio of strategic enterprise customers as the post-sale owner of the relationship.
• Advise senior stakeholders on workforce development, talent, skilling, and business transformation priorities.
• Develop and execute customer success plans tied to business objectives, success measures, and desired outcomes.
• Lead onboarding, adoption, value realization, strategic reviews, renewal readiness, and expansion planning.
• Monitor customer health, stakeholder engagement, adoption signals, risks, and opportunities.
• Collaborate with sales, solutions, professional services, product, and support teams to improve customer value and experience.

Requirements

• 5+ years of experience in Customer Success, Sales, or Professional Services, with a bachelor’s degree in business, education, or a related field, or equivalent experience.
• Experience managing complex enterprise customer relationships and driving measurable business outcomes.
• Knowledge of the digital learning industry and the ability to explain product features and benefits to stakeholders at all business levels.
• Ability to analyze data, identify trends, and convert insights into strategic recommendations and action plans.
• Excellent communication and stakeholder-influence skills, from program managers to executive leadership.

Nice to have

• Experience with Salesforce CRM and ChurnZero or an equivalent customer success platform.
• Advanced proficiency in Excel, PowerPoint, and data-driven storytelling tools.
• Knowledge of workforce transformation, AI-enabled learning solutions, talent development, or HR technology ecosystems.

Culture & Benefits

• Values centered on leadership, learning, success, openness, respect, curiosity, agility, and teamwork.
• Medical, dental, and vision benefits.
• Paid time off.
• AI-enabled tools may be used to screen applications, while recruitment decisions are made by hirify.global personnel.