IT Support Lead

Location: Plano, Texas, United States; onsite role with onsite and remote support responsibilities

Company

Restaurant brand serving chicken finger meals and supporting a rapidly growing network of restaurants and restaurant support offices.

What you will do

• Provide onsite and remote technical support for restaurant support office employees, business unit teams, and senior leadership.
• Deliver high-touch executive support for time-sensitive and business-critical technology requests.
• Configure, deploy, maintain, patch, recover, and retire laptops, desktops, mobile devices, and related technology assets.
• Troubleshoot hardware, software, applications, phone systems, networking, and connectivity across Windows, Mac, and mobile platforms.
• Support conference room technology, collaboration tools, offices, workspaces, and related infrastructure.
• Manage service tickets, asset inventory, device lifecycle activities, and escalated issues with Infrastructure, Security, and other IT teams.

Requirements

• 6+ years of end-user technology support experience in a corporate environment.
• Advanced experience supporting Apple devices and macOS, with strong knowledge of Windows operating systems and end-user technologies.
• Experience supporting executive leaders and handling highly visible, time-sensitive requests with professionalism and discretion.
• Strong troubleshooting skills across hardware, software, networking, and business applications.
• Working knowledge of endpoint deployment, patching, asset management, and device lifecycle management.

Culture & Benefits

• Work in a fast-growing restaurant brand with a focus on operational excellence and continuous growth.
• Support a professional, high-touch technology experience for office employees and executive leadership.
• Employment information is handled confidentially in accordance with EEO guidelines.