Telephony Specialist (AI)

Location: On-site at the San Francisco office, with four days per week spent collaborating in person

Salary: $200,000–$300,000 per year plus equity

Company

hirify.global builds AI agents for regulated financial services, automating loan servicing, compliance, collections, recovery, insurance claims, and disputes for financial institutions.

What you will do

• Own number reputation, registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle management.
• Optimize connect rates by customer, carrier, number, geography, and time of day through rigorous measurement and experimentation.
• Detect and resolve spam labeling, carrier blocking, and call filtering issues.
• Manage Telnyx, Twilio, and other carrier relationships, including provisioning, porting, routing, pricing, escalations, and vendor evaluation.
• Build dashboards, alerts, runbooks, and deliverability reporting for internal teams and lender customers.
• Perform telephony QA through test calls and recordings, and coach customers on dialer configuration and call abandonment reduction.

Requirements

• Experience owning number reputation or outbound deliverability for a high-volume calling operation.
• Understanding of STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.
• Experience managing carrier or CPaaS vendors and escalating technical issues.
• Comfort working with SQL and CDRs, measuring performance before making changes.
• Ability to communicate clearly with lender operators, compliance teams, engineers, and customers.
• Enough SIP and telephony knowledge to diagnose issues and brief engineers precisely.

Nice to have

• Experience with Telnyx, Twilio, Bandwidth, or other carrier networks.
• Experience with branded calling, Rich Call Data, or caller-ID registration programs.
• Background in outbound contact-center operations.

Culture & Benefits

• In-person collaboration in San Francisco with a fast pace focused on ownership and major launches.
• The team typically works around 60 hours per week, beginning at 8:00 AM.
• Medical, dental, and vision coverage for full-time employees.
• Generous 401(k) and catered lunches.
• Company backed by a16z and Y Combinator, with $75 million raised in Series A funding.