Voice Operations Specialist (Telecommunications)

Location: Onsite five days per week in Huntsville, Alabama, USA. Occasional travel and after-hours maintenance or critical incident response may be required.

Salary: $105,000–$120,000 per year.

Company

hirify.global provides information technology and network solutions to government customers as a federal contractor.

What you will do

• Operate, maintain, modernize, and continuously improve enterprise voice, VoIP, and unified communications infrastructure.
• Provide Tier 2 and Tier 3 support, troubleshoot service disruptions, and restore critical telecommunications services.
• Monitor system health, analyze performance, and manage incidents, outages, SLAs, and service metrics.
• Plan and execute infrastructure changes, upgrades, firmware updates, testing, validation, and rollback procedures.
• Maintain configurations, documentation, asset records, inventories, and lifecycle management plans.
• Coordinate with technical teams, vendors, service providers, customers, and cybersecurity stakeholders.

Requirements

• U.S. citizenship is required.
• Active TS clearance is required at application; willingness and ability to obtain SCI access and pass a CI polygraph are required.
• Bachelor’s degree in information systems, telecommunications, computer science, engineering, or a related technical field, or equivalent experience.
• At least eight years of experience supporting enterprise telecommunications, voice, VoIP, contact center, or unified communications environments.
• Experience with enterprise telephony platforms such as Cisco Unified Communications Manager, Cisco Voice, Cisco Webex Calling, Mitel, NEC, or Microsoft Teams Phone.
• Experience with SIP, voice gateways, call routing, session border controllers, IT service management, incident processes, and operational metrics.

Nice to have

• Experience with Microsoft Teams Phone, Direct Routing, Operator Connect, or cloud-based telephony.
• Experience with telecommunications modernization, migration, or geographically dispersed infrastructures.
• ITIL Foundation certification.
• Federal government, regulated-environment, NIST, RMF, FISMA, or STIG experience.

Culture & Benefits

• Health, dental, vision, pet, and legal insurance.
• 401(k) matching, paid leave, paid holidays, and wellness programs.
• Employer-paid life and disability insurance.
• Professional development and education benefits.
• Collaborative environment with opportunities for career growth; military veterans are encouraged to apply.