Business Systems Administrator - VoIP

Location: Remote within the United States

Company

Digital payments platform providing insurers with multi-channel digital communications and electronic payment processing for premiums and claims.

What you will do

• Administer and support enterprise VoIP platforms, cloud PBX, softphones, call routing, contact center solutions, and telephony configurations.
• Manage user provisioning, extensions, call flows, auto attendants, hunt groups, IVR systems, failover, number provisioning, porting, and telecom inventory.
• Monitor uptime, call quality, recordings, system performance, and reliability while troubleshooting latency, jitter, and packet loss with network teams.
• Integrate communication systems with CRM, ticketing, collaboration, and other business platforms.
• Support corporate SaaS applications, upgrades, migrations, documentation, automation, and process improvements.
• Serve as a tier 2 escalation point, coordinate with vendors, and support critical systems during on-call or after-hours periods.

Requirements

• 3–5+ years of experience administering VoIP, telecom, or unified communications environments.
• Strong knowledge of SIP, RTP, QoS, call routing, cloud communication platforms, and enterprise communication systems.
• Strong scripting skills in PowerShell, Python, or Bash.
• Knowledge of Entra ID, Intune, Azure VDIs, Microsoft 365, SSO/SAML, DNS, DHCP, VLANs, firewalls, and QoS.
• Bachelor’s degree in Information Technology or a related field, or equivalent experience.
• Ability to work remotely from the United States and periodically support evenings or weekends.

Nice to have

• Experience with system integrations and APIs.
• Microsoft Teams Voice, Cisco, or equivalent certifications.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Work-life balance focus.
• Opportunities for internal promotion.
• Employment requires successful completion of background screening, with periodic checks permitted during employment.