Voice Engineer Senior (VoIP)

Location: Onsite at Atrium Health Navicent The Medical Center, 777 Hemlock St, Macon, Georgia, United States. Monday-Friday, 8am-5pm onsite with an on-call rotation; occasional evening and weekend work, callback support, and work-related travel are required.

Salary: $47.50-$71.25 per hour, plus potential premium pay for on-call and shift work.

Company

Advocate Health is a large nonprofit integrated health system operating hospitals and care locations across the United States.

What you will do

• Lead critical Unified Communications projects from planning through completion and advise site and business unit leaders.
• Design, deploy, administer, and support enterprise VoIP infrastructure, including IP-PBXs, session border controllers, call management, voicemail, and interactive voice response systems.
• Provide tier 3 incident response, escalation, troubleshooting, performance monitoring, and post-go-live support for Unified Communications platforms.
• Plan legacy-system retirement, evaluate new technologies, develop technical roadmaps, and implement improvements to reliability, security, functionality, and cost efficiency.
• Install and troubleshoot SIP, analog circuits, T1 lines, PSTN, mobile, video conferencing, and related communications components; deploy enterprise e911 solutions.
• Manage technical documentation, project budgets, timelines, vendors, maintenance services, inventory, end-user training, and mentoring for telecommunications team members.

Requirements

• Bachelor’s degree or equivalent knowledge in Computer Science or a related field.
• At least 5 years of experience installing and supporting sophisticated information systems, preferably in a healthcare environment using client/server technologies.
• Working technical knowledge of VoIP/IP telephony, voicemail, PSTN, SIP, H.323, TCP/IP, VoIP QoS, enterprise LAN/WAN, Wi-Fi, and third-party voice technologies.
• Alcatel-Lucent ALCSE, Cisco CCNA or Collaboration Specialist certification, or a higher certification, required within the second year of employment.
• Onsite work in Macon, Georgia is required; dependable personal transportation and availability for on-call support are required.
• Visa sponsorship or transfer of visa is not available now or in the future.

Nice to have

• At least 10 years of experience supporting sophisticated information systems in a healthcare environment.
• Alcatel-Lucent ALCFE, Cisco Network and Collaboration Track, or Sonus certification.

Culture & Benefits

• Full-time employment with health, dental, vision, life, disability, and flexible spending benefits.
• Paid time off, paid parental leave, adoption assistance, and employer-matched retirement plans.
• Educational assistance and career development programs.
• Opportunity for annual performance-based increases and additional on-call or shift premium pay.