Payroll Support Manager (Fintech)

Location: Remote within the United States; hybrid or office-based options are available in New York City and San Francisco. U.S. work authorization is required.

Salary: $165,000–$181,500 annually for Zone 1 (NYC, San Francisco, Los Angeles, Seattle) or $140,250–$154,275 annually for Zone 2 (remote U.S.), plus equity.

Company

hirify.global provides embedded payroll infrastructure and helps businesses launch and operate payroll products, including payroll payments and tax filings.

What you will do

• Lead the Payroll Support team responsible for investigating and resolving complex historical payroll issues spanning payrolls, quarters, tax jurisdictions, payments, and filings.
• Own priorities, queue health, resource allocation, standups, escalation paths, and SLA performance.
• Manage, coach, and develop experienced payroll operations specialists through feedback, performance management, and career development.
• Monitor team performance, identify risks and bottlenecks, and improve operational predictability and capacity planning.
• Partner with the senior subject-matter expert to convert technical expertise into repeatable processes, documentation, and broader team capability.
• Coordinate complex escalations and collaborate with Support, Filing, Tax Operations, Product, R&D, and department leadership.

Requirements

• 4–6+ years of experience in operations, technical support, support operations, client service, or a similar execution-focused environment.
• Formal people management experience, including hiring, coaching, team growth, performance management, and setting standards.
• Strong operational judgment across competing priorities, limited capacity, SLAs, customer impact, and risk.
• Strong communication skills with the ability to translate between detailed team-level information and leadership-level decisions.
• Ability to learn a specialized domain quickly and lead subject-matter experts who may initially have deeper technical knowledge.
• Must be authorized to work in the United States.

Nice to have

• Startup or high-growth company experience.
• Familiarity with payroll or payroll tax.
• Experience in fintech, payments, financial operations, or another regulated or technically complex domain.

Culture & Benefits

• Distributed U.S. team with remote, hybrid, and office-based work options.
• Flexible PTO, sick leave, and paid parental leave with flexible return-to-work arrangements.
• 401(k), medical, dental, vision, disability, and basic life insurance benefits from the first day.
• $100 monthly home internet and mobile phone stipend.
• Opportunities to attend team offsites, events, hackathons, and the annual company retreat.