Service Desk and Support Analyst (IT)

Location: Midland, Texas, United States

Company

hirify.global provides the organizational environment for an End User Services team supporting employees, IT systems, and business operations.

What you will do

• Manage IT incidents and service requests submitted by phone, email, or the helpdesk system.
• Diagnose and resolve desktop hardware, software, application, printer, mobile device, and peripheral issues.
• Provision and manage user accounts and access in Active Directory, network folders, and Microsoft 365.
• Build, configure, test, deploy, maintain, and upgrade computers, laptops, operating systems, and business applications.
• Coordinate issues involving networks, servers, voice services, applications, and third-party providers.
• Perform root cause analysis, maintain IT asset records, support technology projects, and assist with emergency outages during evenings and weekends.

Requirements

• At least five years of experience in desktop support, systems administration, or an IT support analyst role.
• Experience supporting desktop and server operating systems, antivirus software, distributed workforces, and remote administration.
• Working knowledge of Microsoft 365 and Microsoft Office applications.
• Ability to configure and troubleshoot computer hardware, software, mobile devices, peripherals, and network-related issues.
• Strong analytical, problem-solving, customer service, communication, organization, and prioritization skills.
• Availability to support emergency outages during evenings and weekends as needed.

Culture & Benefits

• Customer-facing role requiring clear communication with nontechnical users.
• Work includes independent tasks and collaboration with internal support teams and third-party providers.
• Equal opportunity employment practices apply.