IT Help Desk Manager (Microsoft 365)

Location: Glens Falls, NY, United States

Company

hirify.global is a Fortune 1000 IT solutions partner providing hardware, cloud, cybersecurity, and professional IT services to companies, schools, and government agencies.

What you will do

• Lead and manage the IT Support and Help Desk team, including staffing, scheduling, workflow, performance management, coaching, and career development.
• Oversee daily Help Desk operations, ticket management, service delivery, and operational efficiency.
• Manage Active Directory accounts, permissions, access rights, and onboarding and offboarding documentation.
• Monitor support metrics, prepare monthly reports and KPIs, and identify service improvement opportunities.
• Coordinate employee technology training and work with vendors, IT management, and cross-functional teams.
• Support hardware purchasing, deployment, installation, upgrades, and technology implementations.

Requirements

• Strong knowledge of Windows, Microsoft 365 applications and administration, Active Directory, and end-user computing.
• Strong understanding of IT support operations, troubleshooting, and service delivery.
• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• 8+ years of IT Support or Help Desk experience.
• 3+ years of supervisory or team leadership experience preferred.

Culture & Benefits

• Work within an established Fortune 1000 IT solutions organization with a startup-oriented mindset.
• Collaborate with IT vendors, service providers, management, and cross-functional teams.
• Support technology used by companies, schools, and government agencies across a broad international operation.