Care Manager – Patient Support Call Center (Healthcare)

Location: Remote within the United States; Phoenix, AZ posting location. Must reside in the country where the job is posted. Availability required for an 8-hour shift between 8am and 8pm EST.

Salary: $22.00–$23.00 per hour.

Company

hirify.global provides clinical research, commercial insights, and healthcare intelligence services to life sciences and healthcare organizations.

What you will do

• Contact insurance companies to verify eligibility, investigate benefits, and assess coverage.
• Support prior authorizations, appeals, copay assistance, and patient enrollment programs.
• Answer inbound calls and make outbound calls to patients, providers, insurers, and customers.
• Document call information accurately and maintain patient and program records.
• Provide courteous, professional support while meeting program quality standards and KPIs.
• Follow HIPAA requirements, report adverse drug events according to policy, and support onboarding when needed.

Requirements

• High school diploma or equivalent.
• At least one year of experience in medical billing, reimbursement, insurance verification, or a related medical office role.
• At least three months of data entry experience and typing speed of 30 words per minute or more.
• Strong attention to detail, communication, follow-through, and ability to work effectively in a virtual team.
• Advanced knowledge of Microsoft Office applications and softphone systems; ability to navigate multiple tabs, monitors, and applications.
• Private, distraction-free workspace with wired internet access is required; Wi-Fi connectivity is not permitted.

Nice to have

• Some college education.
• Bilingual Spanish-English skills.
• Experience in patient support services, healthcare customer service, or hub services.

Culture & Benefits

• Remote work arrangement with virtual team collaboration.
• Training and educational opportunities to maintain and improve job knowledge.
• Contract engagement managed by an external agency, with an opportunity for conversion to an hirify.global full-time employee.
• Potential incentive plans, bonuses, and health and welfare benefits may be available depending on the position.