Care Navigator (Medtech)

Location: Remote - United States

Salary: $25 per hour

Company

hirify.global is building technology-enabled clinical and healthcare infrastructure to expand access to in-home care, reduce costs, and improve patient outcomes.

What you will do

• Conduct high-volume outbound calls to engage patients and schedule mammograms, bone density screenings, primary care visits, and other healthcare services.
• Coordinate care from initial outreach through scheduling, follow-up, and completion.
• Assess clinical, social, and logistical barriers and connect patients with transportation, housing, financial assistance, food access, and other community resources.
• Educate and build trust with patients and caregivers through clear, empathetic communication.
• Manage multiple workflows, document patient interactions accurately, and protect patient privacy.
• Collaborate with clinical, operations, and support teams while escalating risks and blockers appropriately.

Requirements

• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach in a healthcare or service environment.
• Ability to work independently in a high-volume, fast-paced environment and adapt to changing workflows and priorities.
• Strong critical thinking, problem-solving, organization, attention to detail, and emotional intelligence.
• Excellent written and verbal communication skills, with experience using phone, email, chat, or other communication channels.
• Ability to manage competing priorities while maintaining performance, accuracy, and quality.
• Must be able to work remotely from the United States.

Nice to have

• Experience with social determinants of health or community resource navigation.
• Zendesk experience.
• Startup or high-growth environment experience.
• Spanish fluency.
• Experience in an on-demand service or healthcare environment.

Culture & Benefits

• Full-time temporary position through December 31, 2026.
• Remote work within the United States.
• Fast-paced, outcomes-driven environment focused on patient access and care completion.
• Work emphasizes flexibility, humility, ownership, empathy, and creative problem-solving.