Seasonal Personalization & Order Support Representative (Ecommerce)

Location: Remote; candidates must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. Seasonal work runs from September through December 2026. The schedule includes some evenings and weekends.

Company

hirify.global is a premium design marketplace for stationery, art, and home products that sources creative content from independent artists worldwide.

What you will do

• Handle phone, email, live chat, and social media customer interactions with ownership, warmth, and professionalism.
• Resolve personalized product questions, unique customer concerns, order adaptations, and fulfillment challenges without relying on rigid scripts.
• Cross-reference order information, custom artist design files, inventory tools, production details, and internal knowledge bases.
• Document customer interactions accurately in Salesforce or other omni-channel CRM platforms while following data policies.
• Identify operational errors and platform friction points, then share actionable insights with Customer Service leadership.
• Participate in regular one-to-ones and camera-on video huddles with a Team Supervisor to review resolutions and workflow improvements.

Requirements

• Must reside in one of the listed eligible U.S. states.
• Bachelor’s degree or equivalent work experience.
• Effective spoken and written English communication is required.
• Experience serving high-end customers, owning complex problems, and handling inbound contact volume.
• Experience with design-related work or fulfillment, such as photo printing and design files.
• Strong written communication, attention to detail, organization, adaptability, and the ability to work across multiple browser-based systems.

Nice to have

• Interest or aptitude in design- or technical-related issues.
• Experience with omni-channel CRM platforms such as Salesforce or Zendesk.
• Experience in fast-paced e-commerce or customer-facing application support.

Culture & Benefits

• Remote seasonal work from September through December 2026.
• Set scheduling within operating hours, including evenings and weekends.
• Small pod structure with direct access to a dedicated Team Supervisor.
• Regular live huddles, one-to-one check-ins, cross-functional collaboration, and visibility with senior leaders.
• Supportive environment focused on authentic customer connection, feedback, recognition, and unscripted problem-solving.