Customer Experience Specialist (Retail)

Location: Hybrid in Toronto, Ontario, Canada; 3 days from home and 2 days in the Toronto office each week. Five-day schedules include weekend days.

Salary: $24 CAD/hour, with tenure-based increases and an additional performance bonus of up to $1,300 CAD/month.

Company

hirify.global is a direct-to-consumer retail brand offering apparel, accessories, home goods, and other high-quality essentials through a manufacturer-to-consumer model supported by proprietary technology, AI, and analytics.

What you will do

• Manage customer interactions from start to finish across chat, email, phone, and social channels.
• Deliver empathetic, accurate, and brand-aligned service while resolving customer issues fairly.
• Use service platforms and available resources to provide timely answers and maintain customer communication.
• Develop detailed knowledge of hirify.global products, materials, fits, and care instructions.
• Identify recurring questions and friction points and share improvement opportunities.
• Maintain calm, clear communication during busy periods and unexpected changes.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience.
• Availability for a five-day work week that includes weekend days.
• Ability to work 2 days weekly in the Toronto office and 3 days from home.
• Comfort with adopting new tools and using technology to improve service quality.
• Strong ownership, accountability, empathy, adaptability, judgment, and communication skills.

Nice to have

• Interest in progressing toward category expertise, team leadership, quality and training, or workforce management.

Culture & Benefits

• Three weeks of paid training and onboarding.
• Set schedule with guaranteed hours.
• Hospital, paramedical, dental, vision, prescription, virtual healthcare, life, and disability coverage.
• 401(k) and additional benefits.
• Opportunities for growth through specialist, leadership, and enablement tracks.