Customer Success & Growth Lead (AI)

Customer Success & Growth Lead

Company

Helicone

Conditions

1 week agoSalary: 60K - 100K

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will support customer needs by tracking, prioritizing, and resolving issues promptly. You will analyze churn, subscriptions, and usage patterns; engage high-usage customers to secure longer-term commitments; conduct personalized outreach and discovery calls; connect with YC companies; support events; and improve processes independently.

Requirements

• 1–3 years of experience in customer-facing roles, preferably B2B SaaS customer success
• Technical knowledge of AI and LLM infrastructure, APIs, and developer tools
• Familiarity with LLM providers, AI application development, and integration patterns
• Ability to explain technical concepts to technical and non-technical audiences
• Strong written and verbal communication skills

Responsibilities

• Serve as a primary contact for customer support needs
• Track, prioritize, and resolve customer issues promptly
• Monitor and analyze churn, subscription, and usage metrics
• Reach out to high-usage customers to secure longer-term commitments and prevent churn
• Manage founder LinkedIn outreach and schedule discovery calls
• Conduct targeted outreach to current YC batch companies
• Support community event planning and execution
• Identify and implement process improvements

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