Director, Customer Success (AI)

Location: New York City, United States; hybrid

Base salary: $180,000–$250,000 per year, plus potential equity.

Company

hirify.global develops engineering-grade, physics-enabled digital twins of electricity grids using AI and machine learning to help utilities manage infrastructure risks, optimize investments, and improve grid resilience.

What you will do

• Own end-to-end program delivery and long-term account success for enterprise electric utility customers.
• Lead, coach, and allocate resources for a team of 4–5 Customer Value Architects and Forward Deployed Engineers.
• Advise utility executives on ROI frameworks, digital twin workflows, software adoption, and business outcomes.
• Oversee technical workstreams including data integration, custom scripting, and platform configuration.
• Partner with Sales, Product, and Engineering to share customer insights, reduce implementation risks, and identify expansion opportunities.
• Establish project governance and communication cadences with executives, sponsors, and steering committees.

Requirements

• Leadership experience in consulting, technical customer success, professional services, or complex project delivery.
• Track record of leading multi-year enterprise software deployments and complex digital transformation initiatives.
• Background in Engineering, Computer Science, or a quantitative field.
• Ability to manage, mentor, and develop technical individual contributors in customer-facing environments.
• Exceptional communication, consensus-building, and stakeholder management skills.
• Experience with electric utilities, energy companies, or large-scale physical infrastructure is preferred; practical familiarity with Python or SQL is a strong plus.

Culture & Benefits

• Work on AI and machine learning models that simulate millions of miles of electricity infrastructure.
• Help address wildfire, storm, resiliency, and reliability challenges across the US power grid.
• Hold a senior leadership role with direct access to executive leadership, product builders, and domain experts.
• Lead a high-performing technical team in a fast-paced environment with autonomy over strategic customer accounts.
• Participate in shaping hirify.global’s customer playbook and product direction.