Application Analyst (Epic Inpatient)

Location: Durham, North Carolina, United States. The role is primarily remote, with occasional on-site presence required at DHTS offices or Duke hospitals for testing and command center support during deployments.

Company

hirify.global provides healthcare services and develops and manages enterprise technology solutions through Duke Health Technology Solutions.

What you will do

• Develop, deploy, configure, test, and support the Maestro Care Inpatient Epic EHR.
• Analyze clinical workflows and translate business requirements into application builds, specifications, and technical solutions.
• Support modules including Clinical Documentation, Orders, Emergency, Obstetrics, Home Care and Hospice, and integrated third-party applications.
• Provide production support, troubleshooting, error management, user access administration, and participation in daily, night, and weekend call rotations.
• Execute test plans, validate monthly updates and upgrades, document defects, and coordinate deployment and cutover activities.
• Train end users, providers, clinical staff, service desk personnel, and team members on Epic functionality and revisions.

Requirements

• Bachelor’s degree, preferably in computer science or a clinical field, or equivalent clinical or IT experience.
• Related experience: one year for Level 1, three years for Level 2, or five or more years for Level 3.
• Clinical experience in an inpatient or acute-care setting is preferred.
• Level 2 and Level 3 require Epic certification in Clinical Documentation, Orders, ASAP, Stork, or DoCo.
• Strong problem-solving, critical-thinking, customer-service, communication, prioritization, and collaboration skills.
• Valid driver’s license; North Carolina clinical licensure or certification may be required where applicable.

Nice to have

• Experience with Epic application configuration, healthcare IT implementation, data analysis, reporting, quality assurance, and adult learning methods.
• Project management experience and advanced problem-solving or leadership skills.

Culture & Benefits

• Primarily remote work arrangement with occasional on-site support for testing and deployments.
• Opportunity to work on healthcare technology supporting patients, providers, and clinical operations.
• Epic certification and proficiency development through classroom instruction, self-directed learning, project assignments, and competency exams.
• Collaboration across clinical, application support, service desk, and technology teams.
• Work environment emphasizes collaboration, innovation, diversity, excellence, safety, and patient focus.