Manager III, Field Service / Customer Engineer - Etch (Semiconductor Manufacturing)

Location: Phoenix, Arizona, United States; field-based customer service responsibilities and approximately 10% travel. Relocation eligible.

Salary: $88,000–$121,000 per year, with potential bonus and stock awards where applicable.

Company

hirify.global develops materials science and engineering solutions, equipment, and services for the semiconductor and advanced display industries.

What you will do

• Manage, coach, and direct customer engineers across the district, including objectives, performance reviews, career planning, and corrective actions.
• Build customer relationships and conduct regular customer visits across the district.
• Coordinate with product divisions on technical support, training, spare parts, and reliability.
• Plan and oversee system installations, including pre-facility meetings, start-up meetings, reporting, execution, and process support identification.
• Manage account planning, system sales support, district financial forecasting, and cost efficiency.
• Execute escalation and RMA procedures while monitoring engineer effectiveness and customer engineer hours tracking.

Requirements

• Based in Phoenix, Arizona, United States, with regular customer-facing field service responsibilities.
• Ability to lead customer engineers and administer company policies affecting subordinate employees.
• Ability to analyze relevant factors, exercise judgment within established procedures, and resolve operational issues.
• Ability to gain cooperation from others and present technical information about projects and schedules.
• Understanding of and compliance with hirify.global' global Standards of Business Conduct.
• Willingness to travel approximately 10% of the time.

Culture & Benefits

• Supportive environment focused on learning, professional development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Equal opportunity employment and accessibility support for the application process.