Professional Services Strategy & Optimization Lead (SaaS)

Location: Peachtree Corners, Georgia, United States

Salary: $146,000–$183,000 per year

Company

hirify.global provides SaaS solutions that help customers adopt technology, achieve outcomes, and realize long-term value through effective implementations.

What you will do

• Analyze customer, utilization, billing, project performance, configuration, and delivery data to identify improvement opportunities.
• Identify customer archetypes and implementation patterns, and evaluate the drivers of effort, complexity, duration, and outcomes.
• Design standardized and preconfigured implementation approaches for customer segments with common requirements.
• Develop reusable implementation templates, playbooks, workflows, and delivery assets.
• Lead the evaluation and adoption of AI-enabled delivery capabilities, automation, and scalable implementation methodologies.
• Partner with Professional Services, Product, Data Services, Operations, and Customer Support to implement improvements and communicate measurable business impact.

Requirements

• Experience in Professional Services, Technical Services, Solution Architecture, Service Delivery, Operations, or a related function within a SaaS environment.
• Strong understanding of SaaS implementation lifecycles, including onboarding, configuration, integrations, data migration, planning, and customer adoption.
• Experience using operational, customer, or delivery data to drive business improvements.
• Experience developing scalable delivery frameworks, implementation methodologies, playbooks, or reusable service assets.
• Experience driving process improvement, operational efficiency, automation, or standardization initiatives.
• Strong analytical, problem-solving, communication, and stakeholder-influence skills.

Nice to have

• Experience using SQL for operational or customer data analysis.
• Experience using Python for analysis, reporting, or automation.
• Experience with AI, advanced analytics, service transformation, or operational excellence programs.

Culture & Benefits

• Flexible work arrangements and a culture focused on professional growth, inclusion, and innovation.
• Medical, vision, dental, life, AD&D, short-term and long-term disability insurance.
• HSA, FSA, commuter benefits, 401(k), ESPP, EAP, and tuition assistance.
• Fifteen days of PTO in the first year, 11 paid holidays, and 3 floating days.
• Paid caregiver leave, including up to 14 weeks for primary caregivers and two weeks for secondary caregivers.