Customer Success Manager (Insurtech)

Location: Remote, US only; candidates must be able to work anywhere in the US within 3 hours of EST. Eastern or Central Time Zone preferred.

Base salary: $100,000–$120,000 annually.

Company

hirify.global provides an agency management system for the insurance brokerage and agency market, serving mid-market agencies and customers including USAA.

What you will do

• Own a book of mid-market agency accounts from post-onboarding handoff through renewal.
• Drive platform adoption by understanding agency workflows and connecting customers with relevant capabilities.
• Manage renewals, identify expansion opportunities, and monitor account health.
• Lead customer conversations and resolve issues in partnership with Support.
• Translate customer feedback into prioritized input for Product and Engineering.
• Build success plans, QBR templates, health scoring, enablement materials, and CX automations.

Requirements

• 3–5 years of experience as a Customer Success Manager in B2B SaaS, serving mid-market or SMB accounts and owning renewals.
• Strong cross-functional collaboration with Product, Engineering, Support, and Sales.
• Excellent written and verbal communication for business and technical audiences.
• Adaptability and a bias toward action in a dynamic environment.
• Ability to work remotely from the United States within 3 hours of EST.

Nice to have

• Experience in insurance or insurtech, including agency, brokerage, carrier, or related platform operations.
• Salesforce configuration or administration experience.
• Experience with digital-first, one-to-many customer success programs.
• Project management or product marketing experience.
• Residence in the Eastern or Central Time Zone.

Culture & Benefits

• Remote-first work environment.
• Medical, vision, dental, disability, and life benefits.
• 401(k) retirement plan with employer matching and safe harbor vesting.
• UPTO policy and 13 paid company holidays.
• Annual wellness stipend and paid maternity and parental leave.