Technical IT Support Specialist, Associate (Job 1471)

Location: Rockville, Maryland, United States; on-site support at NIH campus and Shady Grove offices is required

Salary: $51,000–$57,000 yearly

Company

hirify.global delivers health, national security, systems engineering, and digital transformation solutions for federal programs.

What you will do

• Configure, image, install, maintain, and deploy Dell laptops and Apple MacBook Pro computers.
• Prepare standard and third-party applications and equipment for scheduled hardware deployments.
• Provide desk-side and remote technical support to end users, including VIP and executive-level personnel.
• Diagnose Windows, macOS, Microsoft Office, endpoint imaging, and network access issues.
• Manage service requests, incidents, and dispatched support through enterprise ticketing systems and agreed SLAs.
• Track IT assets and safely deliver or collect equipment across local sites using company-provided vehicles.

Requirements

• Bachelor’s degree in information systems, computer science, engineering, or a related discipline; alternatively, an associate degree with 2 years or a high school diploma with 4 years of relevant experience.
• Professional experience troubleshooting Windows and Mac systems, client configurations, and network access in an enterprise environment.
• Experience with enterprise ticketing systems and remote support tools such as ServiceNow, Remedy, Bomgar, Microsoft Teams, or Cisco WebEx.
• Strong customer service and written and verbal communication skills.
• Experience creating and managing Excel spreadsheets.
• Valid driver’s license, safe driving record, ability to travel between local sites, and ability to obtain a Public Trust clearance are required.

Nice to have

• Experience supporting hospital or clinical research laboratory environments.
• ServiceNow experience in incident management, problem management, and request fulfillment.
• Apple, Linux, Microsoft, or other operating-system vendor certifications.

Culture & Benefits

• Personal time off, medical, dental, vision, life, disability, and parental leave benefits.
• 401(k) retirement plan with employer matching.
• Flexible spending accounts and legal services.
• Training, e-learning, technical certification preparation, and education assistance.
• Performance incentives and program-specific awards may be available.

Hiring process

• Fair and authentic interview process with reasonable accommodation available for applicants with disabilities and disabled veterans.