Technical Support Specialist

Location: Chicago, Illinois — 110 North Wacker Drive, Suite 2700

Salary: $75,000–$85,000 per year, plus a short-term cash incentive program.

Company

hirify.global’s Technology Services organization delivers enterprise infrastructure, applications, and end-user technology services across its business groups.

What you will do

• Provide first-line deskside and remote support to end users.
• Own incidents and service requests through confirmed resolution.
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
• Document incidents, resolutions, and workarounds according to knowledge management standards.
• Deliver basic technical training and guidance to end users.
• Collaborate with Technology Services teams on escalated issues and desktop technology rollouts.

Requirements

• 5+ years of relevant IT support experience.
• Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education, certifications, and experience.
• Experience supporting both Windows and Mac environments.
• Knowledge of ITIL, Windows 10/11, macOS, Microsoft Office 365, ServiceNow, Active Directory, Microsoft Intune, and Azure AD.
• Experience with remote access, MFA, Cisco VPN, TCP/IP, WAN, desktops, laptops, mobile devices, printers, and video conferencing systems.
• Strong customer service, relationship management, documentation, and cybersecurity awareness.

Nice to have

• Experience in the financial services industry or with front-office support.
• Server operating system knowledge.
• Experience working with third-party service providers.

Culture & Benefits

• Full-time position within Technology Services.
• Work includes both deskside and remote end-user support from the Chicago office.
• Opportunities to work across diverse business groups and on challenging assignments.
• Compensation includes base salary and a short-term cash incentive program.
• Commitment to a safe, respectful, and non-discriminatory work environment.