Member Growth Operations Manager (Braze)

Location: Remote within the United States; corporate roles are not hired in Alaska, Arkansas, Delaware, Hawaii, Maine, Mississippi, New Mexico, Oklahoma, South Dakota, Vermont, or Wisconsin. Virta is remote-first, with office hubs in Denver and San Francisco.

Salary: $99,500–$128,500, with equity and bonus opportunities.

Company

hirify.global develops technology, personalized nutrition, and virtual care solutions to help reverse metabolic disease.

What you will do

• Manage ongoing and launch campaigns across email, direct mail, and SMS, including configuration, approvals, timelines, vendor coordination, and delivery.
• Build and maintain Braze campaigns and Canvases, client-specific content, Catalog data, personalization, and contact preference rules.
• Lead end-to-end QA of content, dynamic logic, audiences, links, integrations, and technical configuration.
• Translate custom communication needs into operational requirements and reusable campaign solutions.
• Own operational improvement projects, define success measures, and implement documented workflow enhancements.
• Partner with Growth, Data, Engineering, and Implementation teams to improve targeting, member journeys, and delivery reliability.

Requirements

• 5–7 years of relevant experience in marketing operations, lifecycle operations, marketing technology, or a related field.
• Experience building scalable workflows in Braze or a comparable customer engagement platform, including automation, segmentation, and dynamic content.
• Hands-on experience with Braze Canvases, Catalogs, Content Blocks, and Liquid personalization.
• Ability to translate business needs into system and data requirements, validate campaign logic and data quality, and partner with technical teams.
• Experience designing and implementing repeatable AI-enabled workflows that improve efficiency and address team bottlenecks.
• Familiarity with HTML, CSS, SQL, APIs, data integrations, direct mail or SMS programs, vendor coordination, and cross-channel contact rules.

Nice to have

• Experience in healthcare, benefits, or other environments involving complex eligibility, client-specific requirements, and sensitive data.

Culture & Benefits

• Values include people first, ownership, impact, no ego, transparency, evidence-based decision-making, and rapid iteration.
• Remote-first work environment with office hubs in Denver and San Francisco.
• Compensation includes equity and bonus opportunities.
• The role may involve access to HIPAA-protected patient information; security and privacy training is provided.