Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting)

Location: USA - Coppell, TX; hybrid work with eight office days per month at the closest office within 50 miles

Salary: $85,600–$149,400 USD annually, plus bonus eligibility

Company

hirify.global provides professional information, software solutions, and services for tax and accounting, healthcare, legal and regulatory, financial, and corporate performance sectors.

What you will do

• Lead and execute complex, multi-phase user research studies aligned with business and product strategy.
• Combine qualitative and quantitative research methods to identify opportunities and improve user experiences.
• Present insights, executive summaries, workshops, and actionable recommendations to cross-functional and executive audiences.
• Partner with designers, product managers, and engineers to translate research findings into product and design roadmaps.
• Create and evolve user personas, archetypes, journey maps, and research artifacts in a central repository.
• Champion emerging research methods, tools, AI, and agentic technologies across the organization.

Requirements

• Bachelor’s degree in design, HCI, behavioral sciences, or a related discipline, or equivalent experience with advanced UX certification or training.
• At least 5 years of experience in user research for digital solutions, including leadership of research planning and execution.
• Advanced abilities in research planning, qualitative and quantitative data analysis, report writing, and presentation.
• Experience influencing and collaborating with designers, product managers, engineers, and other cross-functional stakeholders.
• Strong working knowledge of AI and agentic workflows, including emerging user interaction patterns and their application to product development.
• Ability to work in a hybrid arrangement with eight days per month in the closest office within 50 miles.

Nice to have

• Experience in B2B enterprise solutions.
• Knowledge of tax and accounting solutions and customer workflows.
• Familiarity with Great Question, UserZoom, Pendo, or similar research and analytics platforms.
• Master’s degree.

Culture & Benefits

• Collaboration with a CX/UX team serving tax and accounting products used by thousands of professionals.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Hybrid connection days at a nearby office.

Hiring process

• Present a past project demonstrating research scoping and communication of findings during interviews.
• Interviews include in-person participation, and candidates may be required to appear onsite at a hirify.global office.
• Use of AI-generated responses or third-party assistance during interviews is grounds for disqualification.