Senior Design Researcher (AI)

Location: San Francisco, California, United States

Salary: $132,500–$179,000 base pay per year, with potential cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform behind TurboTax, Credit Karma, QuickBooks, and Mailchimp, serving consumers, self-employed people, and small businesses.

What you will do

• Guide product, design, and marketing stakeholders in defining research goals, hypotheses, methodologies, and learning plans.
• Plan and conduct qualitative research end-to-end, including remote interviews, concept exploration, evaluation, and usability testing.
• Design quantitative UX studies, experiments, and surveys, then combine results with product analytics and secondary research.
• Synthesize research data into insights, frameworks, recommendations, and opportunities for product and marketing innovation.
• Coach designers, product managers, and cross-functional partners on research practices and responsible AI use.
• Present findings to leadership and large stakeholder groups while contributing to research standards and team craft.

Requirements

• At least 5 years of professional design or UX research experience, preferably in technology or consulting.
• Experience scoping and managing research engagements across the human-centered design process.
• Strong qualitative research, moderation, synthesis, storytelling, data visualization, and presentation skills.
• Experience with research platforms such as UserTesting or Qualtrics, facilitation tools such as FigJam, Claude, or Cursor, and design tools such as Figma.
• Experience integrating AI into research workflows and evaluating AI outputs for quality, accuracy, bias, rigor, and ethics.
• Work samples should be submitted with the resume.

Nice to have

• Experience in a technology company or consulting firm.
• Experience working with marketing, design, product management, customer success, and other cross-functional partners.

Culture & Benefits

• Collaborative design studio including product designers, design technologists, service designers, design operations, and researchers.
• Customer-focused environment supporting systems-level thinking and end-to-end service delivery.
• Competitive compensation with performance-based rewards, potential cash bonus, equity rewards, and benefits.
• Commitment to inclusive and ethical research practices and responsible use of AI.