Senior UX Researcher, Commerce (Ecommerce)

Location: Remote within the United States; preference for candidates based in San Francisco, San Diego, or Boston. Candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin are not considered.

Salary: $147,900–$203,000 annually, depending on US location, skills, experience, qualifications, internal equity, and market conditions.

Company

hirify.global develops the Oura Ring and connected app to help people understand and improve their readiness, activity, sleep, and overall health.

What you will do

• Lead end-to-end user research initiatives across digital commerce, enterprise portals, Membership, and commercial experiences.
• Design and conduct interviews, usability evaluations, concept tests, card sorting, and other qualitative studies.
• Partner with Design, Product Management, Engineering, Insights, Marketing, and Commercial teams to identify research priorities.
• Translate research into journey maps, entry-point analyses, Jobs to Be Done, page-level goals, friction maps, and actionable recommendations.
• Combine qualitative findings with analytics, experimentation results, and heuristic standards to evaluate user experiences.
• Improve research operations through scalable frameworks, templates, repositories, and lightweight validation workflows.

Requirements

• 5+ years of dedicated user research experience leading studies that influence product strategy.
• Experience researching digital commerce platforms, B2B or enterprise products, SaaS, or complex web applications.
• Advanced qualitative research skills, including interviews, usability studies, synthesis, and insight development from small cohorts.
• Experience with journey mapping, Jobs to Be Done, page-level objectives, heuristic reviews, and experience audits.
• Ability to connect qualitative insights with quantitative metrics, telemetry, and experiment results.
• Must be based in the United States; applicants residing in the excluded states listed above are not considered.

Nice to have

• Experience researching health, wellness, digital health, healthcare, or wearable technology products.
• Experience working across international markets and diverse user groups.
• Experience establishing or scaling research functions in rapidly growing organizations or startups.

Culture & Benefits

• Health, dental, and vision insurance with mental health resources.
• Oura Ring provided during employment.
• 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off, prorated.
• Paid sick leave.
• Inclusive workplace with reasonable accommodations available during hiring and employment.