Staff Design Researcher - Data and Growth Experiences

Location: Mountain View, California, United States

Salary: $188,500–$255,000 annual base pay, plus potential cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform powering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp for consumers, self-employed people, and small businesses.

What you will do

• Set the research direction across the Data Platform and hirify.global Data Exchange portfolios.
• Translate customer evidence into product strategy, roadmap priorities, and investment decisions.
• Influence product and design leadership, including director- and VP-level stakeholders.
• Design experiences that make AI-powered features hirify.globalive, transparent, and trustworthy.
• Lead research across generative interviews, contextual inquiry, usability testing, surveys, and behavioral analysis.
• Build a durable, shared understanding of platform customers and improve research quality across the organization.

Requirements

• Deep expertise in qualitative and quantitative research methods, including triangulation of interviews, behavioral signals, surveys, and market data.
• Bachelor’s or Master’s degree in HCI, Psychology, Anthropology, Sociology, or a related field, or equivalent real-world experience.
• Typically eight or more years of hands-on industry research experience.
• Track record of strategic research influencing product or portfolio strategy and producing measurable business impact.
• Ability to influence senior stakeholders, communicate clearly with executives, and work independently across multiple portfolios.
• Working understanding of AI capabilities, limitations, trust, ethics, and automated customer experiences, plus demonstrated use of AI tools in the design workflow.

Nice to have

• Design thinking, workshop planning, and facilitation experience.

Culture & Benefits

• Customer-driven innovation and design-led product development.
• Opportunity to influence products used by tens of millions of customers worldwide.
• Competitive compensation with performance-based rewards.
• Potential cash bonus, equity rewards, and employee benefits under applicable plans.
• Commitment to fair pay through regular compensation comparisons.