Senior Email Deliverability Consultant

Location: London, United Kingdom; hybrid ways of working are offered.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing optimization.

What you will do

• Provide deliverability support to customers and internal teams, managing and prioritizing troubleshooting tickets.
• Manage a portfolio of customers with paid Deliverability Services Consulting engagements.
• Conduct investigations, reviews, and audits of email sending practices.
• Help customers resolve blocklist, spam trap, and ISP issues and create IP warming schedules.
• Monitor email metrics, sending reputation, and performance quality measurements.
• Contribute to strategic deliverability planning, process maturity, product initiatives, thought leadership, and customer education.

Requirements

• Proficiency in email deliverability concepts and industry best practices.
• Three to four years of deliverability-specific services experience at an ESP, agency, or large brand.
• Experience identifying and remediating deliverability issues.
• Customer management skills and the ability to present recommendations in a clear, consumable format.
• Strong communication skills and the ability to collaborate with Customer Success, Technical Support, Sales, and Growth teams.

Culture & Benefits

• Collaborative, transparent, inclusive culture focused on openness, curiosity, autonomy, accountability, and career growth.
• Hybrid ways of working and a curated in-office experience designed to support team connections and innovation.
• Competitive compensation that may include equity, retirement plans, and an employee stock purchase plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Family services, fertility benefits, equal paid parental leave, employee resource groups, and community volunteering opportunities.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization.
• Candidates may request an opt-out from AI-assisted application review or request a manual review where applicable.