Senior Customer Success Manager, Enterprise

Location: Austin, Dallas, New York, North Carolina, or Washington, United States. Must be legally authorized to work in the United States without current or future sponsorship.

Salary: $130,000–$170,000 base salary per year, plus commission, equity, and US benefits.

Company

hirify.global provides an AI-powered SaaS platform and financial-crime risk intelligence for automating KYC, AML, sanctions, and screening processes.

What you will do

• Own strategic relationships across a portfolio of complex enterprise and financial-services customers.
• Drive onboarding, product adoption, measurable value realization, retention, and expansion.
• Lead Customer Value Reviews and executive business reviews with sponsors and economic buyers.
• Monitor customer health, identify risks, manage escalations, and coordinate action plans.
• Partner with Sales on renewals, forecasting, negotiations, and qualified growth opportunities.
• Coordinate Sales, Professional Services, Support, Product, and executive stakeholders around customer outcomes.

Requirements

• At least six years of experience in customer success, strategic account management, or enterprise consulting in a SaaS environment.
• At least four years of experience working with enterprise customers, including Fortune 500 organizations.
• Demonstrated success improving customer adoption, retention, and expansion.
• Experience with executive relationships, business reviews, renewals, forecasting, expansion, and contract discussions.
• Ability to translate technical capabilities into business outcomes and manage complex implementations and escalations.
• Legal authorization to work in the United States without current or future visa sponsorship.

Nice to have

• Experience with financial institutions, fintech companies, or other regulated enterprises.
• Knowledge of AML, transaction monitoring, customer screening, payment screening, or financial-crime risk management.
• Experience with data, integrations, APIs, technically complex SaaS platforms, Gainsight, customer-health models, product-usage data, or AI-enabled tools.

Culture & Benefits

• Values include making financial systems safer, raising standards, taking ownership, and winning as one team.
• Equity participation and an unlimited time-off policy.
• Annual learning budget and home-office setup budget.
• Parental leave, childcare benefits, life insurance, and medical, dental, and vision contributions.
• FSA, 401(k) contribution, financial perks, pet insurance discounts, travel assistance, and pre-tax transit benefits.