Senior Email Deliverability Consultant (Email Deliverability)

Location: Paris, France

Company

hirify.global is a customer engagement platform that helps brands create personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Provide deliverability support and prioritize incoming customer and internal troubleshooting tickets.
• Manage assigned customers with paid Deliverability Services Consulting engagements.
• Conduct investigations, reviews, and audits of email sending practices.
• Help resolve blocklist, spam trap, ISP, IP warming, and sender reputation issues.
• Analyze customer email metrics and performance quality measurements to improve programs.
• Develop long-term deliverability strategies and contribute to process, product, thought leadership, and customer education projects.

Requirements

• Three to four years of experience providing email deliverability services at an ESP, agency, or large brand.
• Proficiency in deliverability concepts and industry best practices.
• Experience identifying and remediating deliverability issues.
• Ability to present technical findings and recommendations clearly to customers.
• Customer management skills and the ability to collaborate with Customer Success, Technical Support, Sales, and Growth teams.
• Polished communication style and the ability to act as a customer-facing ambassador.

Culture & Benefits

• Collaborative, transparent, curious, and action-oriented work culture.
• Benefits may include equity, retirement and employee stock purchase plans, flexible paid time off, and medical, dental, vision, life, and disability coverage.
• Family services include fertility benefits and equal paid parental leave.
• Professional development includes formal career pathing, learning platforms, and a yearly learning stipend.
• Employee resource groups, community volunteering opportunities, and donation matching are available.
• Hybrid ways of working and a curated in-office experience support collaboration and work-life harmony.

Hiring process

• AI-assisted tools may be used to review application materials, schedule and record interviews, and summarize interview notes.
• Recruiting teams remain involved in hiring decisions, and candidates may request an alternative or manual review process where applicable.