Training Administrator

Location: Coventry, United Kingdom

Company

hirify.global provides statistical software and operates an international Educational Services and training function.

What you will do

• Coordinate end-to-end Educational Services administration, including contracts, schedules, consultant assignments, bookings, and customer logistics.
• Manage training schedules, resources, documentation, and CRM information to support onsite, public, and virtual training.
• Monitor the training mailbox and provide responsive support to customers, colleagues, and attendees during sessions.
• Coordinate post-training activities, including certificates, customer feedback, training metrics, and CSAT information.
• Process bookings, review subcontractor invoices, manage course materials and translations, and prepare Statements of Work and reports.
• Collaborate with Customer Success, Field Operations, Sales, Marketing, and Finance on service delivery and process improvements.

Requirements

• At least 2 years of customer-focused experience and previous experience in training coordination, training administration, or a similar role.
• Strong organisational skills with the ability to manage multiple schedules, activities, and priorities.
• Confidence using Excel, Outlook, Word, and CRM systems.
• Excellent written and verbal communication, attention to detail, ownership, and adaptability.
• High school-level qualification or equivalent relevant work experience.
• Flexibility to travel domestically or internationally when required; travel is expected to be less than 10%.

Culture & Benefits

• 9-month fixed-term contract within the Customer Success organisation.
• Exposure to the operational side of a global training and services function.
• Cross-functional collaboration with colleagues across multiple functions and regions.
• Opportunity to contribute to process improvements while supporting day-to-day training delivery.