Business Travel Consultant (Traveltech)

Location: Manchester, Greater Manchester, United Kingdom. The role requires being a resident in the UK for at least three years due to security vetting.

Company

hirify.global is a UK-based business travel management company providing technology-enabled travel services and customer support for progressive businesses and organisations.

What you will do

• Book, amend, and cancel UK, European, and worldwide business travel arrangements.
• Process flights, rail, hotels, and ancillary services in line with client travel policies.
• Handle enquiries through multiple contact channels and convert suitable enquiries into bookings.
• Gather customer requirements, recommend appropriate options, and provide a high level of service.
• Resolve customer and supplier queries, escalating issues when necessary.
• Process data accurately and support compliance with GDPR, ISO standards, SLAs, and team targets.

Requirements

• At least three years of UK residency is required for security vetting.
• Experience in retail or business travel and knowledge of the travel industry.
• Proven customer service experience with strong written and verbal communication.
• IT literacy, experience with email and web-based programmes, and GDS skills using Galileo.
• Ability to work accurately under pressure in a fast-paced environment.
• Logical thinking, analytical skills, and the ability to understand client needs while working effectively in a team.

Culture & Benefits

• Monday to Friday schedule of 37.5 hours per week.
• Generous holiday entitlement and a day off for your birthday.
• Unlimited £1,000 employee referral bonus.
• Hotel and airline discounts, employee assistance programme, and staff awards.
• Bright, energetic, fast-paced, and inclusive working environment.