Program Manager, Customer Onboarding (Healthcare)

Location: Remote within the United States; legal authorization to work in the U.S. is required. Travel up to 50% is expected for client implementations, executive reviews, and onsite activities.

Company

hirify.global provides technology and software for managing mission-critical healthcare equipment and automating the procurement of parts, services, technical support, and training.

What you will do

• Own integrated program plans for complex customer implementations across enterprise health systems, IDNs, and multi-site organizations.
• Define program scope, commercial structures, effort estimates, dependencies, milestones, and change impacts across multiple workstreams.
• Lead executive governance, customer communications, steering committees, risk management, and escalations involving C-suite stakeholders.
• Coordinate technical integrations, data feeds, asset migrations, ERP connections, vendors, OEMs, service providers, and onsite activities.
• Drive change management, adoption, benefits realization, in-market support, retrospectives, and transition to Services and Customer Success.
• Improve delivery practices by creating reusable assets, coaching Engagement Managers, and advocating for platform improvements with Product and Engineering.

Requirements

• 7+ years of end-to-end enterprise program delivery or complex implementation experience in healthcare, health technology, or an adjacent industry.
• 3+ years managing multiple concurrent workstreams with dependencies under a single program plan.
• Experience leading matrixed delivery teams without formal authority and managing VP- and C-suite-level client relationships.
• Experience integrating technology into clinical operations, leading cross-functional change management, and delivering multi-site or multi-entity rollouts.
• Experience managing technical integrations, third-party applications, vendors, or delivery partners.
• Legal authorization to work in the U.S. required; ability to travel up to 50% for implementations and onsite activities.

Nice to have

• Experience with clinical engineering, biomedical services, managed equipment services, or healthcare equipment uptime.
• Knowledge of service contracts, OEM and ISO service models, and acute-care versus ambulatory operations.
• Experience with master agreements, subordinate SOWs, joinders, and phased site additions.
• PMP, PgMP, or an equivalent program management credential.

Culture & Benefits

• Competitive compensation package with salary, incentives, equity, and comprehensive benefits.
• Benefits include a 401(k) match, health benefits, and college debt reduction support.
• Training, coaching, professional development, and opportunities to gain new experience.
• Flexible hybrid culture with collaborative workspaces and an inclusive, diverse professional community.