4 дня назад
Customer Value Programmes Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Value Programmes Manager (Customer Experience/Programme Management): Leading Farnell's Customer Value Proposition and Power of One programmes across regions, functions and customer segments with an accent on programme governance, customer outcomes and commercial value. Focus on translating strategy into delivery plans, coordinating cross-functional stakeholders, measuring performance, and scaling successful initiatives across the global electronics distribution business.
Location: Leeds HQ, United Kingdom; hybrid working with 3 days per week in the office
Company
Farnell, an company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
What you will do
- Lead the implementation, operationalisation and ongoing management of the Customer Value Proposition and Power of One programmes.
- Translate strategic priorities into delivery plans, customer journeys, processes, tools and regional activities.
- Establish programme governance, reporting, performance measures and delivery frameworks.
- Coordinate cross-functional teams across Customer Experience, Sales, Marketing, Product, Digital, Operations, Service, Finance and .
- Track customer outcomes, commercial benefits, risks and dependencies, providing recommendations and driving continuous improvement.
- Identify opportunities to scale successful programmes into additional regions, customer segments and value-added services.
Requirements
- Proven experience leading customer, commercial, operational or transformation programmes in a complex B2B environment.
- Ability to turn strategic priorities into practical plans, governance, tools and sustained delivery.
- Strong stakeholder management skills, including influencing across functions, regions and seniority levels without direct authority.
- Experience with customer insights, operational metrics and commercial data to support recommendations and prioritisation.
- Strong programme management, planning, facilitation, reporting and continuous improvement skills.
- Experience managing multiple workstreams while maintaining delivery focus and attention to detail.
Nice to have
- Experience in customer event planning and coordination.
- Background in electronics distribution, technology, industrial B2B or global customer-facing organisations.
Culture & Benefits
- High-profile role with global customer and commercial impact.
- International collaboration across a broad range of functions and regions.
- Hybrid working model with flexibility.
- Career development within a global technology and electronics business.
- Competitive salary and comprehensive benefits package.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →