Operational Account Leader

Location: Barueri, São Paulo, Brazil

Company

The organization manages operational relationships and performance for top-tier customer and partner accounts.

What you will do

• Manage and develop operational relationships with top-tier accounts, providing strategic and operational guidance.
• Act as the primary escalation point for complex operational issues and lead cross-functional resolution efforts.
• Conduct business analyses, identify risks, and recommend solutions and continuous improvement initiatives.
• Lead operational performance reviews and oversee the development and execution of account improvement plans.
• Define account performance metrics, monitor KPIs, analyze data, and prepare stakeholder reports.
• Mentor junior team members and communicate operational process changes through implementation.

Requirements

• Four-year or graduate degree in Sales, Marketing, Business Administration, a related discipline, or equivalent experience.
• Typically 10+ years of experience in account management, business development, supply chain, customer service, or a related field.
• Experience managing complex operational matters, strategic analyses, performance reviews, and improvement plans.
• Strong communication, customer centricity, results orientation, learning agility, and digital fluency.
• Ability to lead large cross-division teams or projects and develop innovative solutions to complex problems.

Nice to have

• Certified Sales Operations Professional (CSOP) certification.

Culture & Benefits

• Full-time employment.
• Work focused on customer and partner advocacy.
• Collaboration with executives, internal clients, customers, partners, and cross-functional teams.
• Equal employment opportunity regardless of legally protected characteristics.