Administrative Assistant

Location: Nova Scotia, within one hour of the office; hybrid position with work from home up to three days per week

Salary: $41,000–$47,000 CAD per year

Company

hirify.global is a national health solutions partner serving Canadians through insurance, primary care, emergency medical services, and the Nova Scotia Prescription Monitoring Program.

What you will do

• Manage incoming inquiries through the program email inbox and 1-800 phone line from prescribers, pharmacies, patients, law enforcement, and other stakeholders.
• Provide professional customer service, escalate issues when required, and maintain confidential personal health information.
• Complete administrative tasks including data entry, document scanning, redaction, document merging, mailout preparation, and website updates.
• Support the program manager and team with document preparation, presentation materials, follow-up calls, Excel reports, and progress tracking.
• Manage program registrations and prescriber onboarding, including contacting out-of-province prescribers and coordinating postgraduate enrolment.
• Provide technical support for the online portal, including password resets.

Requirements

• Post-secondary degree, diploma, or equivalent combination of education and experience in pharmacy technology, medical office administration, business administration, science, or a related field.
• Two to five years of relevant administrative support experience, preferably in a hospital, pharmacy, clinical, or telephone-based customer service environment.
• Strong skills in Microsoft Word, Microsoft Excel, and Adobe, Foxit, or another PDF program for merging and redacting documents.
• Strong keyboarding, accurate data entry, critical thinking, independent troubleshooting, and professional verbal and written communication skills.
• Must be located in Nova Scotia within one hour of the office.
• Bilingual English and French skills are an asset but are not required.

Nice to have

• Training as a pharmacy technician or pharmacy assistant.
• Experience managing confidential information in a healthcare setting.
• Ability to design forms and templates.

Culture & Benefits

• Hybrid work options with up to three days per week working from home.
• Defined contribution pension plan and optional RRSP.
• Company-paid health, dental, personal spending, and health spending benefits.
• Vacation, sick, personal and family days, with an optional vacation purchase plan.
• Employee and family assistance, virtual healthcare access, training, development, wellness activities, and an annual incentive plan.