Desktop Services Lead (Microsoft 365)

Location: Orlando, Florida, United States

Salary: $41,600

Company

hirify.global provides staffing and technical workforce solutions.

What you will do

• Lead the deployment, configuration, support, and lifecycle management of laptops, desktops, printers, mobile devices, and workplace technology.
• Coordinate enterprise hardware refreshes, office openings, relocations, and technology rollouts while maintaining compliance and security standards.
• Coordinate daily desktop services operations, including incidents, service requests, project deliverables, and service-level commitments.
• Act as the escalation point for complex endpoint and printing issues and lead troubleshooting for critical incidents.
• Collaborate with Infrastructure, Security, Networking, Service Desk, and business stakeholders.
• Develop technical documentation and knowledge articles, analyze recurring issues, and implement proactive improvements.

Requirements

• 5+ years of experience supporting enterprise desktop and workplace technologies.
• Hands-on experience with Windows operating systems, desktop and laptop hardware, enterprise printing solutions, and mobile devices.
• Strong proficiency in Microsoft 365 and modern endpoint management platforms such as Intune, MECM/SCCM, or Workspace ONE.
• Ability to manage multiple priorities, coordinate technical activities, and deliver results with minimal supervision.
• Strong troubleshooting, analytical, problem-solving, and communication skills.
• Ability to work onsite in Orlando, Florida.

Nice to have

• Experience leading enterprise endpoint refresh or deployment programs.
• ITIL Foundation certification.
• Microsoft endpoint management or related workplace technology certifications.
• Experience with ServiceNow or similar IT service management platforms.

Culture & Benefits

• Senior technical leadership role within a Workspace & Client Services team.
• For temporary assignments lasting 13 weeks or longer: medical, dental, vision, 401(k), and statutory sick pay where required.
• Reasonable accommodations are available during the employment process.
• Employment eligibility may be verified through E-Verify in certain locations.