Operations Data & Platform Analyst III (ServiceNow FSM)

Location: Oakland, California, United States

Salary: $95,700 annually

Company

hirify.global provides staffing and technical workforce services, including temporary assignments with benefits eligibility for qualifying placements.

What you will do

• Administer the enterprise ServiceNow FSM environment, including upgrades, patching, release testing, and daily technical operations.
• Configure and troubleshoot Dispatcher Workspace, dynamic scheduling engines, map integrations, and assignment workflows.
• Optimize the ServiceNow Mobile Agent app, including custom playbooks, data synchronization, and offline workflows.
• Configure parts management, multi-tier stockrooms, consumption tracking, and automated asset transfer rules.
• Manage work order data models, task dependencies, assignment rules, and territory planning models.
• Build dashboards and performance reporting for technician utilization, first-time fix rates, and SLA adherence.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.
• At least 3 years of direct enterprise ServiceNow platform administration experience.
• Hands-on ServiceNow Field Service Management configuration experience, including dynamic scheduling, map integrations, mobile playbooks, and offline data synchronization.
• Proficiency with UI policies, business rules, client scripts, ACLs, script includes, and automated notifications.
• ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist – Field Service Management certifications are required.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Nice to have

• Experience with operational analytics views, Performance Analytics indicators, or Power BI/Tableau integrations for ServiceNow data.
• Experience supporting large field-service workforces in utilities, telecommunications, equipment maintenance, or logistics.

Culture & Benefits

• Temporary assignments lasting 13 weeks or longer may include medical, dental, vision, and 401(k) benefits.
• Statutory sick pay is provided where required.
• Reasonable accommodations are available throughout the employment process.
• Employment practices include E-Verify participation in certain locations and consideration under applicable fair-chance laws.