Senior Business Analyst (Digital Transformation & Customer Experience)

Location: Columbus, Ohio 43215, United States

Salary: $114,400 per year

Company

hirify.global provides staffing and employment services for enterprise assignments.

What you will do

• Define business requirements, user stories, and future-state process maps for a multi-year customer transformation program.
• Implement product roadmaps across web self-service, mobile applications, conversational AI, and chatbot channels.
• Lead data cleansing, data conversion, and address validation workstreams across enterprise systems.
• Partner with business SMEs, IT teams, integration partners, digital vendors, and external stakeholders to align solutions and workflows.
• Drive business analysis for SAP S/4HANA FI-CA, accounting, payment processing, and Salesforce environments.
• Design and validate payment, billing, and self-service transactional capabilities.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• At least 5 years of experience as a Business Analyst or Systems Analyst in complex enterprise environments.
• Hands-on experience with SAP S/4HANA, especially FI/CA, accounting, and payment workflows.
• Experience with Salesforce, customer-facing digital platforms, payment processing, financial controls, and data validation.
• Ability to write and execute user acceptance test scripts, manage defects, and coordinate testing across release cycles.
• Strong analytical, troubleshooting, communication, documentation, and problem-solving skills, with proficiency in Microsoft Excel, Word, Visio, and PowerPoint.

Nice to have

• Experience in digital customer transformation for regulated utilities, energy, or large-scale service industries.
• Project management experience or PMP, CBAP, Agile, or Scrum certification.

Culture & Benefits

• Work in a complex, fast-paced enterprise transformation environment.
• For temporary assignments lasting 13 weeks or longer, benefits may include medical, dental, vision, and 401(k) coverage.
• Statutory sick pay is provided where required.
• Reasonable accommodations are available throughout the employment process.